Customer support is very important to the success of our company. Our support staff is well trained on all of our products and services and is involved in all of the stages of a customer’s implementation. Being involved with the customers during the early stages insures that the support staff knows the ins and outs of each customer and their particular system. When problems or questions arise, they can be assured that our support staff will stay on the problem until the customer is satisfied.
The new CygNet Support Portal is now available. Using this portal, you will be able to manage your account details, including User access and authorities for members of your team, access to software downloads, your log file uploads, and the incident tracking system, FootPrints.
To access the site, please navigate to: http://support.cygnet.com. Your passwords have been preconfigured, and can be retrieved by clicking the "Forgotten Password" link and entering your email address. If you experience any issues with the site, please contact the Support Team; Monday through Friday 8:00am to 5:00pm Central time at 1-866-4-CygNet (1-866-429-4638) or by sending an email to .